Warranty
1. What are the working hours for ordering? When is the shipping date?
From Monday to Friday, the customer service online time is (9:00-18:00UTC+8).
After you place an order and pay for it, we generally ship within 2 working days (except for large items). After delivery, customers can check the order number in User Center - My Orders.
2. Why hasn't the item I ordered arrived?
It is possible that your order is in logistics, and I believe it will be delivered to you soon. If you have not received the goods for more than 1 week, we will contact the logistics department to help you negotiate and solve such problems. If you have any questions about your order, please contact customer service for consultation.
3. What if I can't find the product I want?
Try searching by product name AZ or enter keywords in the search box. You can also use the site page navigation to find products by category.
4. Will out-of-stock products be shipped separately from those in stock, or will they be shipped together when restocked?
In-stock items will ship as soon as possible, while out-of-stock items will ship separately as they become available. Your out-of-stock item will ship the same business day we receive it in stock and we will email you to let us know about the product. shipping in progress.
5. How to cancel an order?
You can cancel an order in two ways:
(1) Before the goods are shipped, you can cancel the order through the "My Account/My Orders" page. You can find the Cancel Order / Cancel Order option here.
(2) You can also cancel your order through our customer service team. You need to contact them before 6pm as our customer service department will be closed after this time. If the order is not cancelled, the order will be automatically processed by the warehouse or customer service team. We promise to have orders picked, packed and ready to ship within one hour of receipt at our warehouse. If you cannot contact us within one hour of placing your order, you may not be able to cancel your order.
6. What type of card/payment question can I use?
You can use Paypal.
Product Problems
Dog ladder:
1. If the ladder is placed on the floor, will the dog move up and down the stairs?
No, there are anti-skid particles on the bottom, which can effectively prevent the movement of the ladder during use
2. Easy to disassemble and wash
It is easy to disassemble and wash. The ladder is composed of sponge and cloth cover. When cleaning, you only need to remove the cloth cover and put it in the washing machine. The included items include a viscose roller that can be used many times.
3. Will the newly bought ones have a peculiar smell?
No, we will sterilize the items before packaging.