Shipping Policy
Shipping Policy
Due to Covid-19, there will be some delays in delivery.
Order Processing Time Working Days Monday to Friday
We ships everywhere in the United States
We cannot ship to PO Boxes
As some of our products are too large to fit in a PO Box
If your order was shipped to the wrong address, please email support@topmartpet.com. We will contact you within 24 hours.
Free shipping on all items
Orders will be processed on the first business day after the order is placed and we will arrange for same day delivery. If you place an order over the weekend, we will ship it the following Monday.
For most location within U.S. mainland, please wait 1 to 7 working days to receive your order
For certain products, we have stated a waiting time of 10-15working days
Please make sure all shipping information is correct. If the information is incorrect or missing, we may need to contact you to update shipping information, which may cause delays in the delivery of your order.
Note: If you haven't heard back from our customer service team for a long time (24 hours on weekdays, 48 hours on weekends your email server/provider may have mistakenly filtered our emails.
①Confirm
Once the order has been authorized and verified, a confirmation email will be sent to you.
②Processing
We will process your order within 1 business day of receiving it.
③Transportation
delivery time
United States, please wait 1 to 7 business days to receive your order
④ Delivery
If you want to track your order, you can track your order via https://www.17track.net/en.
If you have not received your tracking details, please email support@topmartpet.com
Duties and other taxes
When the goods are dispatched, our company is responsible for customs duties and other taxes.
If the customer automatically initiates return processing without communication, the customer will be responsible for customs duties and other taxes arising from the return processing
possible delay
We do our best to ensure timely delivery of all orders, please remember that we can only get estimated delivery dates from the carrier. In rare cases, your order may arrive outside the estimated time frame.
E-mail: support@topmartpet.com