Privacy Statement

Privacy Statement

We take your privacy seriously and this Privacy Statement explains how "www.topmartpet.com" (collectively "we", "us" or "our") collects, uses, shares and processes your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data associated with information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymised or aggregated so that we can no longer identify you, whether combined with other information or with other information.

Promote safety and security

We abide by the principles of lawfulness, fairness and transparency, use and process the least amount of data within a limited range of purposes, and take technical and administrative measures to protect the security of data. We use personal data to help verify account and user activity, and to improve security by monitoring fraud and investigating suspected or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interests in helping to ensure the security of our products and services.

Below is a description of the types of personal data we may collect and how we use it:

What personal data we collect

i. Data you provide:

We collect personal data that you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in online surveys, use our online help or online chat tools. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and identity verification information, as well as billing, shipping and contact details.

ii. Data about the use of our services and products:

When you visit our website, we may collect information about the type of device you use, your device's unique identifier, your device's IP address, your operating system, the type of internet browser you use, usage information, diagnostic information and information from or about Location information of the computer, phone or other device on which you install or access our products or services. Where available, our Services may use GPS, your IP address and other technologies to determine the approximate location of your device so that we can improve our products and services.

How we use your personal data

Generally, we use personal data to provide, improve and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect us and our customers.

i. To provide, improve and develop our products and services:

We use personal data to help us provide, improve and develop our products, services and advertising. This includes the use of personal data for purposes such as data analysis, research and auditing. Such processing is based on our legitimate interests in providing you with products and services and business continuity. If you enter a contest or other promotion, we may use the personal data you provide to administer these programs. Some of these activities have additional rules that may contain more data about how we use personal data, so we encourage you to read these rules carefully before participating.

Communicate with you:

With your prior express consent, we may use personal data to send you marketing communications related to our own products and services, to communicate with you about your account or transactions, and to inform you of our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt out. We may also use your data to process and respond to your requests when you contact us. With your prior express consent, we may work with third parties who may send you marketing communications related to their products and services Partners share your personal data. With your prior express consent, we may use personal data to personalize your experience with our products and services and third-party websites and applications, and to determine the effectiveness of our promotions.

Note: For any of the above uses of data that require your prior express consent, please note that you may withdraw your consent by contacting us.

Definition of "Cookies"

A cookie is a small piece of text used to store information on a web browser. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices. We also use other technologies for similar purposes, including data we store on your web browser or device, identifiers associated with your device, and other software. In this Cookie Statement, we refer to all of these technologies as "cookies".

We use cookies to provide, protect and improve our products and services, such as personalizing content, serving and measuring advertising, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific website and service you use.

Disclosure of Personal Data

help us market our products to customers. We will only share personal data with these companies to provide or improve our products, services and advertising; not with third parties for third-party marketing purposes without your prior express consent.

Data disclosure or storage, transfer and processing

i.：Fulfill legal obligations:

Due to the mandatory laws of the European Economic Area or the country of residence of the user, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Processing of Personal Data of EEA Residents - Our processing of your personal data will be lawful if you reside within the European Economic Area (EEA) as described below: Whenever we ask for your consent to process your personal data , such processing will be justified in accordance with Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).

 ii：For the purposes of the reasonable implementation or application of this section:

We may share personal data with all of our affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or any part of our business, including in connection with any bankruptcy or similar proceeding, we may assign any and provide all personal data. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

 iii：Legal Compliance and Security or Protection of Other Rights

It may be necessary for us to disclose personal data in response to law, legal process, litigation and/or requests by public and government agencies in or outside your country of residence. We may also disclose personal data if we determine that the disclosure is necessary or appropriate for purposes of national security, law enforcement or other matters of public importance.

children

Our products and services are for adults. Therefore, we do not knowingly collect, use or disclose data from children under the age of 16. If we learn that we have collected personal data from a child under the age of 16, or the equivalent minimum age in accordance with the jurisdiction, we will take steps to delete the data as soon as possible. If you become aware that a child under the age of 16 has provided us with personal data, please contact us immediately.

your rights

We take reasonable steps to keep your personal data accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You can lodge a complaint with the competent data protection authority about the processing of your personal data. In order to protect the privacy and security of your personal data, we may request data from you to enable us to confirm your identity and your right to access such data, and to search for and provide you with personal data that we maintain. In some cases, applicable legal or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time frame, in any case less than 30 days.

Third Party Websites and Services

When a customer operates a link to a third-party website with which we have a relationship, due to the privacy policy of the third party, we are not responsible or liable for such policies. Our websites, products and services may contain links to or the ability to give you access to third-party websites, products and services. We are not responsible for the privacy practices employed by these third parties, nor are we responsible for the information or content contained in their products and services. This Privacy Statement applies only to the data we collect through our products and services. We encourage you to read the privacy policy of any third party before continuing to use their website, products or services.

Data Security, Integrity and Retention

We use reasonable technical, administrative and physical security measures to protect and help prevent unauthorized access to your data and to properly use the data we collect. We will retain your personal data for as long as it is necessary to achieve the purposes outlined in this Privacy Statement, unless longer retention periods are required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep up with new technologies, industry practices and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement constitutes acceptance of the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please do not use our products or services and contact us to close any accounts you may have created.

contact us

If you have any questions about this Privacy Statement or its implementation, you may contact us at: contact support@topmartpet.com